Returns, Refund and Exchange policy
We do hope you loved our teas and coffees as much as we do having prepared the same and serving them to you. However, in case you are not as thrilled with your purchase, we would be happy to assist you in anyway we can.
You are hereby informed that the cancellation can only be initiated in case the order has been cancelled within 1 hour of placing of the order or before the order has been dispatched from our end.
Note: You are also hereby informed that a pre-paid order would not be eligible for a cash refund upon successful cancellation. In case you wish to cancel a pre-paid order, a credit voucher for the equivalent amount would be issued to you which can be utilized by you against any future orders.
Return of Orders:-
You are hereby informed that the period for return of the order is restricted to 07 days from placing of order. Beyond the period of 07 days from order, we are sorry to inform that we would not be able to offer or process any refund or exchange.
Further, you are informed that the refunds can only be accepted under the following circumstances:-
In the rare chance of you having received an order which you had not ordered, you are required to intimate us regarding the same within 24 hours of receipt of order, so that we can process your applications for returns. (You are further informed that in order to be eligible for a return, the item received by you shall be unused and in the same condition in which it was received by you.
Further, you are eligible for return if the product received by you is damaged, for which you are required to send us an email directly alongwith photographs of the package received, so that we can immediately process your application for return.
Further, you are informed that a prior approval has to be obtained by you for being eligible for refund, whereafter only the package should be desptached. In case the package is simply received back without any prior approval, the same shall not be eligible for any refund or cancellation or exchange and the same can be retained and destroyed by us.
The shipping address for any eligible return is as under:-
SCo 12, Hollywood Plaza,
VIP Road Zirakpur, Punjab
Refunds (If applicable):-
You are informed that after your request for cancellation or refund has been accepted and in pursuance thereto we receive back the product dispatched by you, the same would be inspected by our expert team. Thereafter, after being satisfied with the returned item, we shall intimate you through email that we have received your returned item. Thereafter, upon inspection if your refund is approved then your refund would be processed and a credit for the said amount would automatically be created, which you can use for any further purchases with us.
Our tea blends have health benefits but we do not claim or guarantee the treatment or cure of any health condition. The tea blends are not the substitute or alternative to the medication or treatments prescribed by the physicians for any health conditions. These may have health benefits that could have varied effects. The results might differ from person to person. The tea is advised to be consumed in order to improve lifestyle in-line with proper nutrition and work out routine. The products have herbs and spices so, please consult your doctor in case you have any health condition before consuming any tea.
The products have natural ingredients but these are not intended to cure or prevent any disease. We urge you to live a healthy and sustainable life.